Been at it over 20 years now. Sometimes they have to give them up, even though they want them. Sometimes they get in trouble, or they can no longer afford to feed them. We never judge people or put them down in the process. Some places trash people when they are taking in their cats (to use them as a donation campaign)
We don't do that. We know people get into situations, or fall into hard times, so we just step in and pick up the pieces when we can. They are usually sad as it is, and we don't want to make it worse.